[LEGAL REVIEW REQUIRED] This policy explains when you can cancel a purchase from GS Tech Systems and when you can get your money back. Where a signed proposal or agreement says something different, the agreement applies.
What this policy covers
This policy applies to software licences (for example one-time licences for desktop products such as Account-App), subscriptions and annual support plans, project and implementation services (such as ERP rollouts, custom software and integrations), and POS hardware supplied by GS Tech Systems ([REGISTERED COMPANY NAME]).
Try before you buy
We offer free trials and demos so you can check that a product fits your business before paying. Account-App, for example, comes with a 30-day free trial. Please use the trial or ask for a demo before you purchase, as this is the best way to avoid needing a refund.
Software licences
You can request a full refund within [CONFIRM: e.g. 7 days] of purchase if the licence key has not been activated.
If you find a defect that we can reproduce and we are unable to fix it or offer a reasonable workaround within a reasonable time, you can request a refund within the same period.
Once a licence key has been activated, the purchase is final and no refund is given, except where required by law. [CONFIRM]
Subscriptions and support plans
You can cancel a subscription or annual support plan at any time. Cancellation stops the next renewal, and your service continues until the end of the period you have already paid for.
We do not give partial refunds for unused time in the current period. [CONFIRM]
Project and implementation services
ERP implementations, custom software, integrations and similar projects are governed by the project agreement or quote you accept, including its payment schedule and cancellation terms.
Advance and milestone payments cover work already planned and carried out. Payments for completed milestones are non-refundable. [CONFIRM]
Either party can cancel a project by giving written notice as set out in the agreement. You will be charged for work completed up to the date of cancellation, and we will hand over the work delivered so far once it has been paid for.
POS hardware
Hardware such as receipt printers, barcode scanners and cash drawers is covered by the manufacturer's warranty. We will help you make a warranty claim.
If an item is defective when it arrives, tell us within [CONFIRM DAYS] of delivery and we will replace it.
We cannot accept returns of items that have been used or damaged after delivery, or of consumables such as thermal paper rolls. [CONFIRM]
How to request a refund or cancellation
Email gstechsys.info@gmail.com or message us on WhatsApp at +92 332 8228209 with your name, company, order or invoice number, the product or service concerned and the reason for your request.
We will review your request and reply as soon as possible. Approved refunds are processed within [CONFIRM: e.g. 14 business days] and are paid to the original payment method or by bank transfer.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed, and the version in force when you made your purchase applies to that purchase.
Contact
Questions about this policy can be sent to gstechsys.info@gmail.com or to +92 332 8228209 on WhatsApp.