FAQ
Frequently asked questions
Clear answers to the questions we hear most often. If yours is not here, message us on WhatsApp and we will reply directly.
General
Who do you work with?
We work with small, medium and large businesses in Pakistan, Saudi Arabia and other countries. Our clients include retailers, restaurants, distributors, manufacturers, schools, hospitals and service companies.
Where are you based?
Our office is in Gulshan-e-Iqbal, Karachi, Pakistan. We serve clients across Pakistan in person and remotely, and clients abroad remotely.
Can I see a free demo?
Yes. We offer a free online demo of our software. Message us on WhatsApp at +92 332 8228209 to book a time. Account-App also comes with a 30-day free trial.
Do you only sell ready-made software?
No. We offer ready-made products such as Account-App, School Management, Hospital Management, HR & Payroll and Restaurant POS, and we also implement ERP systems and build custom software.
Software and features
Is your software cloud-based or desktop?
Both options exist. Account-App is offline desktop software for Windows. Our ERP and other systems can be set up on your own server, on a local network or in the cloud, depending on what suits your business.
Can I use the software on my mobile phone?
For cloud-based setups, you can access your system through a web browser on a phone or tablet. We can also build a mobile app for specific tasks such as orders, approvals or reports. Account-App runs on Windows PCs only.
What happens if the internet goes down?
Account-App works fully offline. For other systems, we can design the setup so that critical work such as billing continues on the local network and data syncs when the connection returns.
Can the software be customised for my business?
Yes. We can add fields, reports, print formats, workflows and new modules to fit how you work. Customisation is quoted separately based on the work involved.
Can it connect to my other systems?
Usually, yes. We connect ERP, POS, e-commerce stores, banks, payment gateways and devices such as biometric attendance machines, weighing scales and barcode scanners, as long as they offer an API, an export option or a supported connection.
FBR, SRB and ZATCA compliance
Can you integrate my system with FBR Digital Invoicing?
Yes. We connect your ERP, accounting or POS system to FBR so each sales tax invoice is reported in real time and carries an FBR invoice number and QR code.
Do you handle FBR POS and SRB POS integration?
Yes. We integrate retail and restaurant POS systems with FBR and with the Sindh Revenue Board, so receipts are reported and printed with the required details.
Do you support ZATCA e-invoicing in Saudi Arabia?
Yes. We help Saudi businesses generate compliant e-invoices and integrate with ZATCA, including device onboarding and testing before going live.
How does the integration work?
Your team keeps creating invoices as usual. An integration layer sends each invoice to the tax authority, receives the response and adds the reference number and QR code to the printed invoice. We test everything in the sandbox before going live.
Do I need to replace my current software?
Not always. If your current system can share invoice data, we can usually integrate it as it is. If not, we can suggest a compliant alternative such as Account-App or our POS.
Pricing and payment
How much does your software cost?
It depends on the product, modules, number of users and any customisation or integration. Account-App is sold as a one-time licence. For other projects, we send a written quote after understanding your needs.
How do I get a quote?
Message us on WhatsApp at +92 332 8228209 or email gstechsys.info@gmail.com with a short description of your business and what you need. We will reply with questions or a quote.
Do you offer discounts?
We may offer discounts for multiple licences, multi-branch projects, NGOs or educational institutions. Ask us when you request a quote. [CONFIRM DISCOUNT POLICY]
Which payment methods do you accept?
[CONFIRM PAYMENT METHODS: bank transfer, online transfer, cheque, international transfer for clients abroad]
Implementation and support
How long does implementation take?
Ready-made products such as Account-App can be running the same day. ERP and integration projects usually take from a few weeks to a few months, depending on scope. Your quote includes a timeline.
Do you provide training?
Yes. We train your users online or on site, and share guides so new staff can learn the system later.
What support do you provide after go-live?
We offer support and maintenance plans covering help with daily use, bug fixes, updates and small changes. Support is available by WhatsApp, phone, email and remote session.
Can you move my data from my old system?
Yes. We migrate masters such as customers, suppliers and items, along with opening balances and stock. Older transaction history can be moved where the source data allows it.
Data and security
Is my data secure?
We set up user accounts with role-based access, so each person only sees what they need. Data is kept on your own computer or server, or with a cloud provider you approve.
How are backups handled?
Account-App takes automatic daily backups and can also copy them to a USB drive, network share or your own Google Drive. For ERP and server-based systems, we set up scheduled backups and show you how to restore them.
Who owns my data?
You do. Your business data belongs to you, and you can export it whenever you need.
Do your staff access my data?
Only when needed for setup, migration or support, and only with your permission.
Still have a question?
Our team is happy to help. Send us a message and we will reply quickly.